This Privacy Policy ("Policy") describes how Casino Mate ("we", "us", or "our") collects, uses, stores, and discloses personal information in connection with the casino-mate platform, including the website, mobile applications, and all associated services available to players in Australia and other permitted jurisdictions.
By accessing the Casino Mate website, completing the casino mate login process, or otherwise using any of our services, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
This Policy applies to all individuals who visit, register with, or interact with casino mate australia services, including prospective customers, registered members, and former account holders. It does not apply to the data practices of third-party entities whose links may appear on our platform.
We are committed to complying with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within Schedule 1 of that Act.
Casino Mate is operated by a licensed gaming entity ("the Operator") holding a valid gaming licence under the applicable regulatory framework. The Operator acts as the data controller responsible for the personal information processed through the casino-mate platform.
All enquiries relating to this Policy or to the handling of your personal data should be directed to our designated Privacy Officer. Contact details are provided in Section 15 of this document.
Casino Mate collects personal information that is necessary for the provision of our gaming services, compliance with legal obligations, and the improvement of the user experience. The categories of information we may collect include:
Casino Mate collects personal information through a number of channels:
When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to communications from Casino Mate, you directly provide personal information to us.
When you interact with the casino-mate platform, certain technical data is automatically recorded by our servers and through the use of cookies and similar tracking technologies. This includes data generated each time you use the casino mate login feature or navigate within the platform.
We may receive information about you from:
Casino Mate processes personal information only for specified, legitimate purposes. The following table summarises the primary purposes of processing and the applicable legal bases.
| Purpose of Processing | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Identity verification (KYC/AML compliance) | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interests / Legal obligation |
| Responsible gambling measures | Legal obligation / Legitimate interests |
| Customer support and communications | Performance of contract / Legitimate interests |
| Sending promotional offers and newsletters | Consent |
| Platform analytics and service improvement | Legitimate interests |
| Compliance with regulatory reporting obligations | Legal obligation |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Casino Mate uses cookies and similar technologies (including web beacons, pixel tags, and local storage objects) on the casino-mate platform to facilitate core functionality, enhance user experience, and analyse usage patterns.
You may control cookie settings through your browser settings or through the cookie preference centre accessible on our website. Please note that disabling certain cookies may impair the functionality of the casino-mate platform, including your ability to log in and play games.
Casino Mate does not sell your personal information to third parties. We may, however, share your information in the following circumstances:
We engage trusted third-party service providers who process personal information on our behalf under contractual data processing agreements. These include:
We may disclose personal information where required to do so by law, court order, or at the request of a competent regulatory or law enforcement authority, including those overseeing casino mate australia operations.
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the relevant successor entity. You will be notified of any such transfer and any choices you may have.
We may share your information with third parties for purposes not listed above, provided we have obtained your explicit prior consent to do so.
Some of our service providers and group entities are located outside of Australia. Where personal information is transferred to recipients in countries that do not have equivalent privacy protections to those in Australia, Casino Mate takes steps to ensure that appropriate safeguards are in place, including contractual protections consistent with Australian Privacy Principle 8.
By using the casino-mate platform, you acknowledge that your information may be processed in countries other than Australia. We will always take reasonable steps to ensure your information is handled securely and in accordance with this Policy.
Casino Mate retains personal information for as long as necessary to fulfil the purposes for which it was collected, subject to the requirements of applicable law. Specific retention periods include:
Upon expiry of the applicable retention period, personal information will be securely deleted or anonymised.
Subject to the limitations set out in the Privacy Act 1988 (Cth) and other applicable laws, you have the following rights regarding your personal information held by Casino Mate:
You may request access to the personal information Casino Mate holds about you, including details of how it is being used and with whom it has been shared.
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it. You may also update certain information directly within your casino mate account settings.
Where processing is based on your consent (such as for marketing communications), you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
You may unsubscribe from marketing communications at any time by:
You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated. We encourage you to contact us first so we can address your concerns directly.
To exercise any of the above rights, please refer to the contact details in Section 15.
Casino Mate implements appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
In the event of a data breach that is likely to result in serious harm to any affected individuals, Casino Mate will notify the OAIC and affected individuals as required by applicable law.
While we take reasonable precautions, no system is completely secure. You are responsible for maintaining the confidentiality of your casino mate account credentials and should notify us immediately if you suspect any unauthorised access to your account.
Casino Mate's services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or store personal information from individuals under 18 years of age. The casino mate login and registration process includes age verification steps to enforce this requirement.
If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered with our platform, please contact us immediately using the details in Section 15.
The casino-mate platform may contain links to third-party websites, applications, or services that are not operated or controlled by Casino Mate. This Privacy Policy does not apply to those third-party properties. We are not responsible for the privacy practices or content of any third-party website.
We encourage you to review the privacy policies of any third-party websites you visit through links on the mate casino platform before providing any personal information.
Casino Mate reserves the right to amend this Privacy Policy at any time. Any material changes to this Policy will be communicated to registered users via email or through a prominent notice on the casino-mate platform prior to the changes taking effect.
The "Last Updated" date at the top of this document will be revised whenever changes are made. We encourage you to review this Policy periodically to remain informed about how Casino Mate protects your personal information.
Your continued use of the casino mate australia platform following notification of changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by Casino Mate, please contact our Privacy Officer:
If you are not satisfied with our response to your privacy complaint, you may escalate your concern to the OAIC: