Last updated: 1 January 2026 | Applies to: Casino Mate (casino-mate), Australia
1.1 These Terms & Conditions ("Agreement") govern the relationship between Casino Mate ("the Operator", "we", "us", "our") and any individual ("User", "you", "your") who accesses or uses the services provided via the Casino Mate platform, including but not limited to casino-mate games, promotions, and customer support services.
1.2 Casino Mate operates under a valid gaming licence issued by the relevant licensing authority. All operations are subject to applicable laws and regulations.
1.3 These Terms & Conditions constitute a legally binding agreement between you and Casino Mate. By using the platform, you confirm that you have read, understood, and accepted all provisions contained herein.
1.4 Casino Mate reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice, subject to the limitations described in Section 13 of this Agreement.
1.5 In the event of any conflict between the general Terms & Conditions and specific promotional terms, the specific promotional terms shall prevail with respect to that promotion only.
2.1 To register an account with Casino Mate Australia, you must satisfy all of the following conditions:
2.2 Casino Mate reserves the right to request identity verification documents at any point. This includes but is not limited to government-issued photo identification, proof of address, and payment method verification.
2.3 Each individual may hold only one (1) registered account with Casino Mate. Opening duplicate accounts may result in immediate suspension of all associated accounts and forfeiture of any balances therein.
2.4 All information provided during registration must be accurate, complete, and up to date. You are obligated to notify Casino Mate of any changes to your registered details without undue delay.
2.5 Casino Mate reserves the right to refuse any registration application at its sole discretion, without being required to provide a reason for such refusal.
3.1 You are solely responsible for maintaining the security and confidentiality of your Casino Mate login credentials, including your username and password.
3.2 You must not disclose your login details to any third party. Casino Mate shall not be liable for any loss or damage arising from unauthorised access to your account due to your failure to protect your credentials.
3.3 You must notify Casino Mate immediately upon becoming aware of any unauthorised use of your account or any other security breach.
3.4 You agree not to use your Casino Mate account for any unlawful activity, including but not limited to money laundering, fraud, or any other criminal enterprise.
3.5 Casino Mate reserves the right to temporarily freeze or permanently close any account that is suspected of fraudulent activity, pending investigation.
Accounts registered through Casino Mate Australia are denominated in Australian Dollars (AUD) unless otherwise specified at the time of account creation. Currency conversion fees, where applicable, are the sole responsibility of the account holder.
4.1 Casino Mate accepts deposits through various payment methods as displayed on the platform. Accepted methods are subject to change without prior notice.
4.2 Minimum and maximum deposit limits apply and are detailed within the cashier section of the casino-mate platform. These limits may vary depending on the payment method selected.
4.3 All deposits must originate from a payment source registered in your own name. Casino Mate prohibits the use of third-party payment methods.
4.4 Withdrawal requests are processed subject to the following conditions:
4.5 Casino Mate does not charge fees for standard withdrawals; however, your financial institution or payment provider may impose their own charges.
4.6 In cases where Casino Mate identifies suspicious transaction patterns, withdrawals may be delayed pending a full review. Casino Mate will notify the account holder of any such delay within a reasonable timeframe.
5.1 Casino Mate may from time to time offer bonuses, free spins, cashback rewards, and other promotional offers to eligible players. All such offers are subject to specific terms applicable to each promotion.
5.2 General bonus conditions applicable to all Casino Mate promotions include:
5.3 Casino Mate reserves the right to withdraw, modify, or cancel any promotion at any time. Where a promotion has already commenced, reasonable notice will be provided.
5.4 Players who participate in bonus schemes in bad faith, including but not limited to creating multiple accounts or exploiting technical errors, will have their accounts suspended and any associated winnings voided.
6.1 All games offered on Casino Mate use certified Random Number Generator (RNG) technology to ensure fair and random outcomes.
6.2 In the event of a discrepancy between the game result displayed on your device and the result recorded on Casino Mate servers, the server record shall be considered definitive.
6.3 Casino Mate is not responsible for any interruption to gameplay caused by network failures, device malfunctions, or circumstances outside of the Operator's control.
6.4 The use of automated tools, bots, scripts, or any software designed to manipulate game outcomes or gain an unfair advantage is strictly prohibited. Violation of this provision will result in immediate account termination.
6.5 Minimum and maximum bet limits apply to all games and are displayed within each game interface. Casino Mate reserves the right to modify these limits at any time.
Progressive jackpot winnings at Casino Mate are paid out in accordance with the rules of each specific game. Casino Mate reserves the right to pay large jackpot winnings in installments and will communicate the relevant schedule to the winning player.
7.1 Casino Mate is committed to promoting responsible gambling practices for all players in Australia and elsewhere. We provide a range of tools to assist players in managing their gambling activity.
7.2 The following responsible gambling tools are available to all registered Casino Mate users:
7.3 Self-exclusion requests will be processed within 24 hours of receipt. During any self-exclusion period, Casino Mate will take reasonable steps to prevent the excluded player from accessing their account and will not direct any promotional material to them.
7.4 Casino Mate encourages any player who believes they may have a gambling problem to seek assistance from recognised support organisations, including Gambling Help Online (Australia).
7.5 Casino Mate reserves the right to impose responsible gambling restrictions on any account where there is evidence of problem gambling behaviour, regardless of whether the player has requested such restrictions.
8.1 All content available on the Casino Mate platform, including but not limited to software, graphics, trademarks, logos, game content, text, and design elements, is the exclusive property of Casino Mate or its respective licensors.
8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Casino Mate platform solely for personal, non-commercial purposes in accordance with these Terms & Conditions.
8.3 You must not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Casino Mate platform without prior written consent from the Operator.
8.4 Any feedback, suggestions, or ideas submitted to Casino Mate by users may be used by the Operator without restriction or compensation to the submitting party.
9.1 Casino Mate provides its services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Operator makes no warranties, express or implied, regarding the availability, reliability, or accuracy of the platform.
9.2 Casino Mate shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
9.3 Nothing in these Terms & Conditions shall limit or exclude Casino Mate's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.
9.4 Where Casino Mate's liability cannot be excluded, it shall be limited to the total amount deposited by you in the twelve (12) months preceding the relevant claim.
10.1 Casino Mate collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions.
10.2 By registering an account with Casino Mate, you consent to the collection and processing of your personal data as described in the Privacy Policy.
10.3 Casino Mate may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties where required by law or pursuant to a valid legal order.
10.4 Casino Mate implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or destruction.
10.5 For detailed information regarding how Casino Mate collects, uses, and protects your personal data, please refer to the Casino Mate Privacy Policy, available on the platform.
11.1 You may close your Casino Mate account at any time by submitting a written request to the Casino Mate customer support team. Upon receipt of a valid closure request, Casino Mate will process the closure and return any remaining real-money balance, subject to the satisfaction of all applicable withdrawal conditions.
11.2 Casino Mate reserves the right to suspend or terminate any account, with immediate effect, in the event of:
11.3 Where an account is terminated due to a breach of these Terms & Conditions, Casino Mate reserves the right to withhold any outstanding balance pending investigation. Bonus funds will be forfeited in all cases of termination for cause.
12.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Casino Mate holds its gaming licence, without regard to conflict of law principles.
12.2 In the event of a dispute arising between you and Casino Mate, you are encouraged to contact Casino Mate customer support in the first instance to seek an amicable resolution.
12.3 If a dispute cannot be resolved through customer support, Casino Mate provides access to an independent Alternative Dispute Resolution (ADR) process. Details of the applicable ADR provider are available upon request.
12.4 You agree that any legal proceedings arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of the applicable jurisdiction.
12.5 Nothing in this section shall prevent either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.
13.1 Casino Mate reserves the right to amend these Terms & Conditions at any time. Any material changes will be communicated to registered users via email or via a prominent notice on the Casino Mate platform, with at least fourteen (14) days' notice prior to the changes taking effect.
13.2 For non-material changes (including corrections of typographical errors or clarifications that do not affect user rights), Casino Mate may update these Terms & Conditions without advance notice.
13.3 Your continued use of Casino Mate following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must close your account prior to the effective date.
13.4 The current version of these Terms & Conditions is always available on the Casino Mate platform and supersedes all prior versions.
14.1 For any questions, concerns, or formal requests relating to these Terms & Conditions or your use of Casino Mate Australia, please contact the Casino Mate support team through the following channels:
14.2 Casino Mate aims to respond to all formal enquiries within five (5) business days. Response times may vary depending on the complexity of the matter.
14.3 For complaints formally lodged in writing, Casino Mate will acknowledge receipt within two (2) business days and provide a substantive response within twenty-eight (28) days.
These Terms & Conditions were last reviewed and updated on 1 January 2026. They apply to all users of Casino Mate, including those accessing the platform from Australia. Use of the Casino Mate login process or any services constitutes acceptance of all terms contained in this document.